Report content
Stories & Learning writes each lesson with generative AI. However careful the rules around it, a lesson can still land wrong. Reporting one is the fastest way to get it removed and to stop it happening again.
We review every content report within one business day and act on it before replying. Urgent reports — anything involving a child's safety — are reviewed the same day.
Reporting from inside the app
Every generated lesson has a Report this lesson control at the bottom of the lesson screen.
- Scroll to the bottom of the lesson and tap Report this lesson.
- Choose the reason that fits best: Not right for this learner, Wrong or confusing, or Upsetting or unkind.
- The lesson is replaced immediately, and its subject goes on the list this device avoids when building new lessons.
Reports are kept on the device so a caregiver can review them later, under Settings → Reported lessons. From there you can share the list with us using the share button, which is what lets us fix the underlying content rules for everyone.
What to include when you write to us
- The lesson title, and the learning path it came from (Animals, History, Science, and so on).
- The difficulty level: Beginner, Intermediate, or Advanced.
- What was wrong with it — the specific sentence, question, or picture.
- Whether a custom Interest Lab subject was used, and what it was.
- A screenshot, if you have one.
Please do not include the learner's full name, address, medical details, or other personal information. We do not need it, and we would rather not receive it.
How we respond
| Report type | Our response | Target |
|---|---|---|
| Content unsafe or inappropriate for a child | Content rules updated to prevent the category; confirmation sent to you | Same day |
| Factually wrong or confusing lesson | Subject or prompt rules corrected in the next app update | 1 business day to acknowledge |
| Unsuitable lesson image | Image source excluded for that subject | 1 business day to acknowledge |
| Bug, crash, or accessibility problem | Triaged and scheduled; you are told which release will carry the fix | 2 business days |
Preventing content you do not want
Caregiver settings give you direct control over what can appear:
- Learning paths can be switched off individually, so a topic you do not want is never offered.
- Interest Lab lets a caregiver steer a lesson toward a specific subject. It is meant to be used by an adult.
- Reported subjects go on the list that device avoids when building new lessons.
If a whole category of content is wrong for your learner and there is no setting for it yet, tell us. That is exactly the kind of control we want to add.